1.)
How will this charge appear on my credit card statement?
Your credit card statement will be discreetly billed by Paycom, CCBill,
OR WTS.
2.) How often am I
going to be charged?
Your account will be charged every thirty days from the day of the month your membership started.
If your membership started on April 1st, your card will be charged again
on May 1st. If your membership started on April 14th, your card will be
charged on May 14th, and so on. If you so decide to cancel your account before
the re bill time, you WILL NOT be charged for an additional 30 days. For
example, if you were activated on April 2nd and we receive your cancellation on April 10th, your account will expire on
May 2nd. If you joined on a trial basis, the 30-day billing cycle begins at the end of the trial unless you cancel your account within 24 hours
first before it ends.
3.)
The sign up page is asking for my address. After I sign up, will there
be anything sent to me in the mail?
ABSOLUTELY NOT! The reason we ask for your name/address/zip code where you receive your monthly credit card statement, is because the credit card companies require us to have that information provided for them.
4.)
I purchased a trial membership. What happens after my trial expires?
Unless cancelled before the trial ends, your account
will be charged for a full month afterwards.
5.)
I don't have a credit card, can I still join?
Absolutely! We have 2 other convenient billing options, including a
trial by online check, or 900 telephone billing.
6.)
I tried to sign up, but my credit card was rejected. Why?
There are a number of reasons beyond our control that our processor was
un able to authorize a transaction. Unfortunately, we don't have access
to that information. If this happens to you for whatever reason,
remember, we also have a second processor for you to use, as well as other billing options too.
7.)
I signed up, but never received a confirmation.
Chances are you did not send us your correct e-mail address. Many people fail to include @aol.com or @msn.com. You need to include that information or you will never get a confirmation letter from us.
Believe it or not, this happens a lot of the time.
8.)
I forgot my username/password.
No problem! Click here to
go to our password retrieval section.
9.)
My username and password do not work.
There are a number of reasons that your password may not be working.
You need to enter your username and password in the same exact case sequence as you did when you signed up,
as it is case sensitive. This problem accounts for 90% of access difficulties.
10.)
Your MPEGs will not play or cause errors.
In order to provide the best quality possible, we use state of the art compression technologies on our
MPEG videos. Therefore, in order to view them you must have the latest version of Windows Media Player.
Download Media Player 7.1
11.)
Some or most of the live feeds don't seem to be working for me.
There are numerous reasons why the live videos may not be working.
Please make sure you are using either Netscape 3.0 and 4.0, Microsoft Internet Explorer 4.0 and 5.0, AOL 3.0 and 4.0 bit Version for Windows 95/98.
If you are using one of the browsers listed above and still having
problems, then you need to focus on the preferences of your browser.
Make sure java is "enabled" in your preferences section. If you need to
upgrade to newer versions, you can find them here.
Netscape
Internet
Explorer
Still not working?
Another possible problem could be that you do not have the required plugins.
Currently, our video feeds run best using Quicktime, and Windows media
player. If you need to download these players, you can get them
here.
Quicktime
Media
Player
12.) I have WEB TV and the videos don't work.
In order to view videos over the internet, a "real" computer is required. We are unaware of any versions of WEB TV that can access internet video.
13.) Your pictures are
grainy or fuzzy looking. Why?
Most likely, you are using AOL. You need to set your preferences so that web graphics are
NOT compressed. Follow
the instructions below in the exact sequence.
- Click on the "My AOL" Button in the tool bar at the top.
- Choose the "Preferences" option.
- Click on the "General" or "Multimedia" icon
depending on which version of AOL you are using.
- Make sure that the "Show Pictures" , "Play
Sounds" , and "Play Videos" boxes are all checked in
the General Preferences section.
- Press "OK" and close this window.
14.) Why do I have to
use the scroll bars to view the entire picture?
Our sites are were designed for at least 600x800 screen resolution. Most
likely, you are using 480x640, and need to change your settings.
15.) The pictures seem
to be taking forever to load.
The standard
for 90% of the web sites built today, are designed for 28.8 modems or higher. If your modem is slower than this you may want to consider purchasing a new one. If you have a 28.8, make sure your modem is configured correctly. Also, make sure the phone number you are using to connect to the internet supports 28.8 modems.
16.) What do I do if I find my copyrighted material on your site?
Please report this to us via our DMCA Info page.
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